NoFlattery Open app

This document is provided in English. Any translation (including your browser's) is for convenience only; the English version is authoritative.

Refund Policy

Last updated: June 8, 2026

NoFlattery Pro is a one-time digital purchase. There is no subscription, so there is nothing to cancel and no recurring charge to stop. This policy explains when and how you can request a refund.

1. Who you buy from

Pro is sold through Creem (creem.io), which acts as the Merchant of Record. For the purposes of the transaction, Creem is the seller of record on your receipt and handles payment processing, tax/VAT calculation, invoicing, and refund processing on our behalf. Your card statement will reference Creem, not NoFlattery.

NoFlattery determines refund eligibility under this policy. Once we approve a refund, we submit the request to Creem through the Merchant Account. Creem then processes the refund to your original payment method.

By completing a purchase, you also agree to Creem's Terms of Service and Privacy Policy, insofar as they relate to payment processing.

2. Try before you buy

The Free tier runs on your own API key and lets you use the core product before paying. We encourage you to confirm the app works in your browser and with your provider on Free before purchasing Pro. Because the app is local-first, you can verify it fully without an account.

3. When you can get a refund

We offer a refund within 14 days of purchase if any of the following applies:

  • The Pro features do not work as described and we cannot resolve the issue.
  • You were charged in error, or charged more than once for the same order.
  • You have not been able to activate the license on any device due to a fault on our side.

A refund is not typically available when:

  • You have used Pro features for a meaningful period and simply changed your mind after that.
  • The issue is caused by your own provider's API key, billing, or quota (those charges are between you and your AI provider — we never receive them).
  • You request a refund for a problem we offered to fix and you did not allow us to.

These terms do not limit any non-waivable statutory rights you may have under the consumer law of your country.

4. How to request a refund

Email contact@noflattery.com from the address you used at checkout, and include:

  • Your order or receipt number (from the Creem email).
  • A short description of the problem.

We respond to refund and support requests within 3 business days. If we approve your request, we submit the refund to Creem through our Merchant Account. Approved refunds are typically processed to your original payment method within 5–10 business days, depending on your payment provider.

You can also view your order history through the Creem customer portal linked in your purchase email. If you contact Creem directly, they may coordinate with us to confirm eligibility.

5. Creem's independent refund rights

Creem may issue a refund without prior instruction from us where required by:

  • Applicable law or consumer protection regulations;
  • Card scheme, payment provider, or regulatory authority rules;
  • Technical errors, duplicate payments, or manifest mistakes;
  • Suspected fraudulent payments or purchase disputes.

If Creem issues such a refund, we will reimburse Creem in accordance with our Merchant agreement, and the associated Pro license will be revoked.

6. After a refund

When a refund is issued, the associated Pro license is revoked and stops unlocking Pro features on the next license check. Your conversations, agents, and other local data are not deleted — they remain in your browser, and the app continues to work on the Free tier.

7. Chargebacks and abuse

If you initiate a chargeback with your bank or payment provider, or if we detect refund abuse or fraud:

  • The associated license may be revoked immediately.
  • You remain responsible for the original transaction amount plus any chargeback fees, penalties, or costs imposed by Creem or the payment network.
  • We may decline future sales to accounts involved in abuse.

We ask that you contact us at contact@noflattery.com before initiating a chargeback so we can resolve the issue directly.

8. Contact

Questions about this policy: contact@noflattery.com.